How can we help?

We’d love to hear from you.

 

Please contact us at [email protected] with any questions or concerns and we will reply within 24 hours.

 

Inquiries made over the weekend may take additional time. Please include your first and last name, your question or description of your concern, and order number if applicable, in the body of your email.

About Us

As education specialists with years of learning and development knowledge, our goal is to provide high quality, fun products for play that are also specifically designed to help with your child’s learning and development. SmarterKids comes from a company with over 35 years of serving the educator community, and we aim to share that expertise to help kids advance their learning at home. We make it easy for you to find the learning products that fit the age, stage and unique needs and interests of the kids in your life.

Ordering

Payment Options for your order are Visa, MasterCard, American Express, Discover, PayPal and ApplePay. 

We currently collect sales tax in all states that impose a sales tax.

If you are a qualifying tax exempt business, government, non-profit entity or educational institution, please contact us at [email protected] for Terms & Conditions and enrollment. Approval can take up to 24 hours.

If you need to change or cancel your order, please contact us at [email protected] with CANCEL ORDER in the subject line. Please note, if your order is in fulfillment or has already shipped, it cannot be canceled or changed.

Shipping

Shipping is free for orders over $39.00. A $5 flat rate shipping charge will be applied to standard shipping orders of less than $39.00. For a $15 fee, packages can be express shipped in 2 business days. This option will only be available for orders less than 150lbs. Select the appropriate option during checkout.

We currently only ship to the 48 USA contiguous states, Washington DC, and APO/FPO addresses. Delivery to APO/FPO/DPO addresses may take additional time. Please note, orders shipping to a PO Box are not eligible for express shipping methods. 

Some items may have shipping restrictions. If restrictions apply, they will be noted on the product description page.

Order Status & Tracking

Waiting on a package? If your package was shipped via U.S. Priority Mail, no tracking number is available.  If your order was shipped via UPS, your Order Status page will include a UPS Tracking Number and link that can be used to check the delivery status on the UPS Web site at www.ups.com/tracking/tracking.html. or by phone at 1-800-PICKUPS.

If you are concerned that it is taking too long to receive your package, contact our helpful Customer Support team at [email protected]. They will provide as much information as possible about the status of your package.

Please note: Emails sent on Friday after 5 p.m. PST, Saturdays and Sundays, will be replied to on Monday. Our Customer Service hours are Monday through Friday, 5 a.m. – 5 p.m. PST.